Privacy policy.

1. Commitment to Privacy

Onor Property Group ("we", "our", "us") is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy outlines how we collect, use, disclose, store and manage your personal information, and how you can access or correct your information or make a complaint.

2. What Personal Information We Collect

We may collect personal information including but not limited to:

  • Full name

  • Contact details (address, email, phone number)

  • Date of birth

  • Identification documents (e.g. driver licence, passport)

  • Employment and income details

  • Property ownership and tenancy details

  • Financial information (e.g. for tenancy applications or property sales)

  • Digital information (e.g. IP address, browser activity when using our website)

We may also collect sensitive information (such as health information) only where required and with your explicit consent.

3. How We Collect Personal Information

We collect personal information:

  • Directly from you (in person, by phone, email, or via online forms)

  • Through property inspections, applications, and transactions

  • Via third parties (e.g. property portals, tenancy databases, credit reporting bodies, referees)

  • From publicly available sources

  • When you visit our website or interact with us via social media

4. Why We Collect Personal Information

We collect, hold, use, and disclose personal information to:

  • Provide real estate services including sales, leasing, and property management

  • Communicate with you and respond to enquiries

  • Conduct background and tenancy checks

  • Process applications for properties (buying, selling, renting)

  • Comply with legal and regulatory obligations

  • Manage our business operations and improve our services

  • Market our services (you may opt out at any time)

5. Disclosure of Personal Information

We may disclose your personal information to:

  • Landlords, tenants, buyers and sellers (as appropriate)

  • Tradespeople, contractors and third-party service providers

  • Government agencies and regulatory bodies (e.g. Office of Fair Trading QLD)

  • Insurance providers and financial institutions

  • Strata, body corporate or legal representatives

  • Tenancy databases (e.g. TICA, National Tenancy Database)

  • Our professional advisors and auditors

  • IT service providers and cloud-based software platforms

Some third parties may be located outside Australia. Where this occurs, we take reasonable steps to ensure they comply with Australian privacy laws.

6. Storage and Security of Personal Information

We take reasonable steps to:

  • Keep your personal information accurate, complete, and up to date

  • Protect it from misuse, interference, loss, unauthorised access, modification, or disclosure

Information may be stored in physical files, electronically on secure servers, and via cloud-based software systems with appropriate safeguards.

7. Access to and Correction of Your Information

You have the right to:

  • Request access to personal information we hold about you

  • Request correction of any inaccurate, out-of-date, or incomplete information

To make a request, please contact us using the details below. We will respond within a reasonable timeframe (usually within 30 days).

8. Complaints and Concerns

If you have a concern about how we have handled your personal information, please contact us. We will investigate and respond in accordance with our internal complaints process.

If you are not satisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC):

  • Website: www.oaic.gov.au

  • Phone: 1300 363 992

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

Contact Us

Onor Property Group
Email: hello@onor.property
Phone: 0422 484 614
Postal: PO Box 1991, New Farm Qld 4005